JOIN OUR GREAT TEAM

EFC is continually looking for aspiring, confident and knowledgeable leaders.

Executive Flight Centre has a long-standing history of implementing and developing employee’s professional careers by identifying their individual strengths. It is through our employees increasing industry knowledge, enthusiasm and training that Executive Flight Centre has been able to grow with our employee’s career aspirations.

Our Human Resources commitment is to:

  • Recruit qualified individuals;
  • Retain valued employees;
  • Train, develop and promote promising individuals to increase the overall value of the organization;
  • Provide and promote a safe and healthy work environment;
  • Continually inspire and encourage a high level of employee morale through recognition, effective communication and delivering constant feedback;
  • Support employees through the administration of benefits, policies, and procedures.

Our team work philosophy is inspired through effective organizational skills, proactive efforts, and maintaining a valued work-life balance.

Diversity and Inclusion:

Executive Flight Centre takes pride in being an equal opportunity employer. We support an open and inclusive work environment that values diversity in our employees, including their individual differences, qualifications, ideas, and contributions.

A culture of diversity in the workplace can lead to higher rates of job satisfaction, more effective recruitment and retention, a broader range of skill sets, experiences, and perspectives, and increased learning from others.  By leveraging these benefits, we can develop the full potential of our workforce and better position our organization to meet the needs of our customers and drive our growth and performance.

EFC is committed to fostering an inclusive and diverse work environment while upholding the principles of employment equity.  We encourage applicants from all backgrounds, including Women, Aboriginal Peoples, Persons with Disabilities and Members of Visible Minorities.

Customer Service Agent – Fort MacKay, AB

Closing Date: When suitable candidate is found

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan EFC offers a diverse range of aviation services to meet the needs of airport users. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Horizon Aerodrome location is seeking an experienced Customer Service Agent to support our diverse operations. This is a full-time rotational camp position with a fourteen (14) days on and fourteen (14) days off, Wednesday to Wednesday, schedule. Flights, accommodations and uniforms are provided.

Main Functions:

The Customer Service Agent Level 1 is responsible for providing professional, courteous customer service to Horizon Aerodrome passengers by addressing customers’ needs and processing transactions in a transportation and logistics environment.

Responsibilities:

  • Perform passenger handling and customer service responsibilities according to the EFC corporate standards; including:
  • Generate computer flight manifests and coordinate check-in process;
  • Verify passenger counts;
  • Complete check in process, baggage and direct passenger handling as assigned;
  • Process missing/damaged baggage and incident reports as required;
  • Communicate with line service employees in the preparation of aircraft for flight;
  • Book and maintain flights for EFC employees and approved individuals;
  • Assist with housekeeping and light field maintenance duties; and
  • Liaise with CNRL’s Flight Follow department with delayed flights and passenger issues, as well as with applicable ground transportation companies.
  • Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods.
  • Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements.
  • Provide services after hours on an on-call/as-needed basis.
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Ensure exceptional, courteous and respectful customer service through compliance.
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
  • Perform any other duties as required.

Qualifications and Experience:

  • Minimum of two years’ experience in Customer Service, preferably in the aviation industry.
  • Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted.
  • Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO) course, Horizon Contractor Orientation and Drug & Alcohol test.
  • EFC and CNRL required theoretical and practical training (i.e. WHIMS, DG Passenger, etc.).
  • EFC on the job training for Passenger Handling policies, procedures and practices.
  • Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.
  • Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.
  • Able to effectively communicate both verbally and in writing.
  • Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and troubleshooting skills.
  • Highly motivated and able to work well independently with minimal supervision in a fast-paced environment.
  • Able to multi-task and establish priorities in a dynamic and changing environment.
  • Must maintain a professional appearance and mannerisms at all times.
  • Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.

Please include your resume and cover letter when applying for this position; indicating the position title and location you are applying for in the subject line.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

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Customer Service Agent Lead – Fort MacKay, AB

Job Posting Closing Date: November 27, 2020 

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, Saskatchewan and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users.  EFC also offers additional expertise and services to customers throughout Western Canada in the areas of airport / aerodrome services.  Our vision is to provide an excellent quality of service to all customers in the aviation industry by focusing on safety, quality, consistency and customer service.

Our Horizon Aerodrome location is seeking an experienced Customer Service Agent Lead to support our diverse operation. This position is a rotational camp position with a fourteen (14) days on and fourteen (14) days off schedule. Flights and accommodations are provided.

Main Functions:

The Customer Service Agent (“CSA”) Lead is responsible for overseeing all passenger and baggage handling activities and for handling customer complaints. The CSA Lead reports to the Aerodrome Supervisor and supervises the CSAs and Luggage Agents.

Responsibilities:

  • Schedule, direct, and organize day to day operations for CSAs and Luggage Agents.
  • Oversee and perform passenger handling and customer service responsibilities including:
  • Generate flight manifests and coordinate check-in process;
  • Conduct boarding of passengers;
  • Verify passenger counts;
  • Check-in passengers, tag baggage and direct passengers
  • Process missing/damaged baggage claims and incident reports as required;
  • Communicate with aerodrome employees in the preparation of aircraft for flight;
  • Book flights and accommodations for aerodrome employees and approved passengers;
  • Assist with housekeeping duties;
  • Liaise with CNRL and transportation companies regarding delayed flights and passenger issues.
  • Ensure compliance with all regulatory, industry and customer standards including Transport Canada, Canada Labour Code, Occupational Health and Safety Code and CNRL’s safety and site regulations.
  • Comply with and participate in EFC’s Health & Safety and Quality programs and initiatives.
  • Ensure CSAs and Luggage Agents follow EFC customer service and safety policies and procedures.
  • Complete daily, weekly and monthly reporting requirements; advise appropriate parties of flight details.
  • Effectively manage tasks and establish plans during irregular operations.
  • Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Function as Travel Coordinator on weekends, holidays and as needed for vacation or other relief.
  • Provide services after hours on an on-call/as-needed basis
  • Maintain records of all time-off requests and ensure time off is reported to Human Resources.
  • Prepare and approve timesheets for payroll on a bi-weekly basis.
  • Build team commitment to high standards of service, exceeding customer expectations and leading by example.
  • Assist with the promotion, coaching and performance management of the customer service agents.
  • Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Perform any other duties as required.

Qualifications and Experience:

  • High school diploma.
  • Post-secondary education in aviation or administration field is preferred.
  • Minimum of two years’ experience as Customer Service Agent or in customer service, preferably in the aviation industry.
  • Demonstrated supervisory/leadership experience is preferred.
  • Valid class 5 driver’s license and clean driver’s abstract. No restrictions permitted.
  • Able to meet all required pre-employment and site access screening including, but not limited to, Construction Safety Training System (CSTS) and Drug & Alcohol test.
  • EFC and CNRL required theoretical and practical training (e.g. WHIMS, Transportation of Dangerous Goods by Air, etc.)
  • EFC on the job training for passenger handling, procedures and practices.
  • Proficiency in Microsoft Office products plus demonstrated ability to learn new systems.
  • Knowledge and experience with flight reservation software, departure control systems, including ability to make individual and group travel reservations, is preferred.
  • Able to effectively communicate both verbally and in writing.
  • Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and conflict resolution skills.
  • Able to work well independently with minimal supervision in a fast paced, safety sensitive environment.
  • Able to multi-task and establish priorities in a dynamic and changing environment.
  • Always maintain a professional appearance and approach.
  • Able to work collaboratively as a productive member of the EFC Team.

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Ramp Agent – Terrace, BC

Closing Date: When suitable candidate is found

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Terrace location is seeking Ramp Agents to support our diverse operations. This full-time position will work a variety of shifts which will be determined based on flight schedules and set by the Base Manager. These shifts may include weekday and weekend mornings, afternoons and/or evenings. We are seeking candidates with flexible availability who will be available to work a variety of shifts as needed.

Based on operation needs, the successful candidate must reside in Terrace, British Columbia.

Main Functions:

Ramp Agents support all ground handling operations, including aircraft de/anti-icing applications. Ramp Agents are accountable for all areas of aircraft handling and are required to operate in a safe and efficient manner and as directed by the Base Manager.

Responsibilities:

  • Perform ramp services according to the standards set by Executive Flight Centre and airline customers.
  • Load and unload aircraft.
  • Marshall and chock aircraft.
  • Provide a variety of servicing on aircraft.
  • Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing.
  • Direct passengers on the apron from aircraft to facilities or buses.
  • Ensure correct aircraft loading information is given to each flight crew.
  • Operate all ground service equipment.
  • Provide award-winning ground handling services including building quality relationships with customers.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Responsible to clean all company vehicles and GSE equipment.
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
  • Ensure exceptional, courteous and respectful customer service through compliance with standard operating procedures
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
  • Perform any other duties as required.

Qualifications and Experience:

  • Previous experience in the aviation industry in a similar role would be an asset.
  • A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
  • Airport Security Clearance is required; therefore, a criminal record check will be completed by the RCMP. Must be able to obtain Local Airside pass as a condition of employment.
  • Driver’s Abstract is required as a condition of employment.
  • Obtain an airside vehicle operator permit (AVOP) within 30 days of employment.
  • Standard First Aid (level C with AED) would be an asset.
  • Must be able to work shift work, weekends and stat holidays.
  • Able to work in inclement weather, overtime and extended shifts.
  • Able to effectively communicate both verbally and in writing.
  • Able to lift or move up to 60 lbs independently.
  • Able to work in confined spaces (aircraft cargo holds).
  • Highly motivated and able to work with minimal or no supervision.
  • Basic mathematics, trouble shooting skills and excellent attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally.
  • A strong work ethic and positive team attitude.
  • Professional, punctual, meticulous and diligent.
  • Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities and to apply for this role.

Please include your resume and cover letter when applying for this position; indicating the position title and location you are applying for in the subject line.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

APPLY FOR JOB

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